I really didn’t want to write this post.

It’s been a kind of rough year, what with the Covid-19 pandemic and all. So I’ve been inclined to cut people some extra slack. Because normal business operations have been disrupted, everyone is dealing with a lot more unexpected stress in their lives, et cetera. But after five months of back & forth, of repeated promises unfulfilled, and a complete failure to respond to reasonable requests, I feel like I need to let the shooting community know about a major disappointment I’ve experienced with an ammo manufacturer.

At the end of February I wrote about a problem I’d discovered with some Corbon .44 magnum ammo. You can find the entire post here:

What a difference just an eighth of an inch makes.

Well, as I said in that post:

Now, the folks at Corbon are smart. I’m sure their engineers actually tested this ammo in some typical .44magnum revolvers. But all it would take is for slight differences (think a couple thousandths of an inch) in the rate or position of that chamber tapering from manufacturer to manufacturer to cause this problem. Chances are, they just didn’t test it in a Taurus .44 of this model, or a Colt Anaconda. It is also possible that this batch of bullets (all five boxes I got are from the same lot — I checked) is just slightly out of spec, but no one has yet noticed it in their guns, because the tolerances in other manufacturers are a little bit different.

Either way, I’m fairly sure that I could just take some sandpaper or a fine file to that slight swelling on the bullets, and they’d fit right into my gun. But first I’m going to wait and see whether I hear back from Corbon about this issue (yeah, I sent them an explanatory email a couple days ago).

I heard back from them shortly after that. I sent them the blog post.  We talked. They asked me to return the entire batch of ammo (a total of 5 boxes) so they could examine it, and sent me a shipping label. I did so in the beginning of March.

They got the ammo. I called them again, and they said that they were going to check it all against their quality control protocols, and promised to get me replacement ammo ASAP.

Well, then things went to hell with Covid. Next time I chatted with them, I was told that they needed to see if they had a different lot of that particular cartridge they could send me as a replacement, but that someone would be in touch with me within a few days.

Well, I didn’t hear anything for a couple of weeks. So I followed up. After some more back & forth I was again promised that I would soon get replacement ammo.

Again, I didn’t hear anything for a couple of weeks, and no replacement ammo was sent. I tried calling and leaving messages. I used the “contact us” feature off the Corbon website. I emailed. No response.

I waited another five or six weeks. Finally, the beginning of June I sent an email to the contact person, and here’s the relevant excerpt:

I wanted to follow up to this with an email, because while we’ve talked about the matter multiple times over the intervening three months, each time I’ve been promised someone will get back to me with either information or replacement ammo, nothing has happened. I understand that the disruptions caused by Covid-19 have thrown a lot of things off schedule, but I would like to get this resolved.

As we’ve discussed, I returned five boxes of Corbon 165gr .44mag ammunition in March for your examination as to why the ammo would not properly load in either a Taurus or Colt Anaconda .44mag revolver. Full details on the problem I encountered is discussed in the blog post linked in my original email below.

At this point I’m no longer concerned with replacement of the exact type of ammo. If you’ll just ship me five boxes of your premium defensive ammo in any of the following calibers, that will be satisfactory enough:

• 9mm
• .357 magnum
• .44 magnum
• .45 Super

Well, I’ve never heard back from them.

And that surprises me. Because I identified that I was with Ballistics By The Inch, which is kinda well known in the firearms/ammunition industry. So while I don’t expect special treatment, it’d be foolish for them to treat me poorly. But they have.

And if they’re going to treat me that way, how do you think they’ll treat you? I sent them the ammo and information so that they could improve their product, possibly avoid a lawsuit related to manufacturing flaws, and they stiff me on the replacement ammunition.

Please share this information with others who maybe want to know that. Thanks.

 

Jim Downey